Refund Policy
A legal disclaimer
The information provided in this Refund Policy outlines general guidelines regarding returns and refunds for services rendered by Kraken Business Solutions. This policy does not constitute legal advice. For specific legal guidance, please consult a qualified attorney. By engaging with our services, you agree to the terms outlined below.
Refund Policy - the basics
At Kraken Business Solutions, we stand behind the quality and effectiveness of our automation, branding, and business strategy services. However, we understand that situations may arise where a refund is appropriate.
This Refund Policy is a legally binding agreement between our company and our clients. It is intended to clearly explain under what circumstances refunds will be granted, and how those refunds will be processed. This transparency helps protect both parties and ensures compliance with applicable consumer protection laws.
What to include in the Refund Policy
We may offer refunds under the following circumstances:
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Service not delivered: If a service was paid for but not delivered due to an internal error or scheduling failure on our part.
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Duplicate payment: If a customer was mistakenly charged more than once for the same service.
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Project cancellation: If a project is canceled before substantial work has been completed. A partial refund may be issued based on the time and resources already invested.
Please note that once a strategy session, branding deliverable, or automation setup has been completed, the service is considered delivered and non-refundable.